In order for you to use our analyses, we need to store your contact information so we can contact you regarding your customer relationship with Investtech, for example to send you invoices or updates on new research. It is therefore necessary that you give us permission to store your contact information when you order access to our analyses. In principle we do not store any personal information other that what you provide. In cases where the information we have is wrong or inadequate, we may update your information based on external sources. An example may be where we lack postal address to issue an invoice. In cases where we collect information from external sources, we will send you a copy of the information we have collected and tell you where we acquired it from. You can change your contact information when logged into the system or by contacting us by e-mail or phone. We store the information until you ask us to delete it, but Investtech.com may also at any time delete data about customers who have not been subscribers for some time. However, data cannot be deleted until we have fulfilled our legal duties as stated in the Norwegian Accounting Act. Customers who request that their personal information be deleted before our legal obligations are fulfilled, will have their accounts deactivated until data can be deleted. Deactivated customer cards are not available to our customer support team. Investtech.com are responsible for treatment and storage of personal data. Data is partly stored locally with Investtech.com and partly in Syse AS’ servers (www.syse.no). Only Investtech staff and our auditor RSM Norge can see who makes payments to Investtech.
Beyond the information you provide, our systems store information about which pages you visit on our site and which operating system you are using, whether you are using a computer or a mobile device, and which IP address you are using. These data are stored anonymously and used to measure and analyze traffic on our web site, in order for us to adjust and improve our services based on our customers’ group usage of our services. All data that are automatically collected, are treated anonymously on the group level. Google Analytics is used to collect some of these data. We use Hotjar to collect and analyze data about how free trial customers use our website, to optimize the service and user experience. Hotjar uses cookies and other technologies to collect data on our free trial subscription users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please read more about Hotjar here. Beyond this, no information is collected from other sources and Investtech.com will not share your information or information about you with others.
When using Investtech's chatbot, questions are stored anonymously for training purposes.
All personal information stored is only available to Investtech.com staff. The information you save, like your own portfolios, alarms, notes and stock scores, are only available to yourself and Investtech’s database manager. Investtech cannot use data you save for any purpose other than group level statistics and systems control.
Investtech is required by law to record telephone conversations and store electronic communication. Investtech records all conversations you have with us. Recordings may only be used when we have a need to document what has been said. Recordings are stored for at least five years and are deleted when Investtech no longer has legitimate grounds for continuing to store them. Investtech can be ordered to disclose information to public authorities and others entitled to demand disclosure according to law.
When you visit our web site, your browser receives cookies from Investtech. These contain no personal information. We use cookies in order to adjust our web site to your preferences when you navigate from page to page, such as language settings and subscription level.
Google Analytics may also send a cookie to your browser. No personal information is stored in these cookies.
There are two kinds of cookies: one is automatically deleted when the browser is closed or you log out from Investtech.com, and one is deleted after a certain amount of time. You can manually delete the latter from your browser at any time.
If you have any questions about this Privacy Policy or our treatment of personal information, please contact us by e-mail to info@investtech.com or by phone to +47 21 555 880.
The Agreement:
The agreement consists of these subscription terms, information provided in the ordering solution, and any separately agreed-upon terms. In the event of any conflict between the information, what is specifically agreed upon between the parties takes precedence, provided it does not violate mandatory legislation. Additionally, the agreement will be supplemented by relevant legal provisions that regulate the purchase of goods between businesses and consumers.
The Parties:
The Seller is Investtech Com AS, Strandveien 17, Lysaker, info@investtech.com, phone: +47 21 555 888, organization number: 978 655 424, and is referred to hereinafter as the seller.
The Buyer is the consumer placing the order and is referred to hereinafter as the customer.
Subscription:
A subscription with Investtech provides access, via a username and password, for logging into Investtechs technical analyses services. The username and password are personal and can exclusively be used by the legal purchaser of the subscription ("the customer"). The subscription is for the customers exclusive use and the customer is solely responsible for the security and privacy of their username and password. In the event of suspected misuse, the customer is required to report the fact to Investtech. The subscription and its subject matter are personal, and the analyses and other materials the customer has access to, shall not be communicated to other parties, neither written, by word of mouth or electronically. The contents of the analyses are to be viewed as the property of Investtech. Contracts involving multiple users, such as company or group contracts, are entered into under the premise that all individual users accept and adhere to Investtechs terms of subscription and disclaimer.
Period of subscription
The customer decides if the subscription is to continue for 1, 3, 6 or 12 months, based upon current up-to-date prices. The subscription will run from the date of ordering until the chosen period is at an end. Upon ordering, the customer is automatically designated a username and password for the services. In the event of the customer previously having a username and password, this will not be resent, unless requested by the customer. The customer must therefore themselves ensure that they have the required information to be able to make use of the analyses. The subscription period is renewed automatically at the end of the period. If one wishes to alter the subscription, then notification must be sent in written form or given by phone prior to the end of the subscription period. Subscriptions which are not cancelled prior to the end of the subscription period will automatically be renewed, at the current rate, and payment information for the new period will be sent by email.
1-month subscriptions ordered after September 13th 2023 will automatically renew at the end of the period, and payment will be automatically deducted from the card used for the order. The subscription must be cancelled before the expiration of the subscription period if renewal is not desired. Renewal can be stopped in My Account. The subscription can also be reactivated in My Account.
Subscription level:
The customer can select one of four different subscription levels: Investor, Trader, Professional or Institutional. The various levels represent different access rights and are described in more detail under membership. Investtech reserves the right to, at any time, alter the content within the individual subscription levels or analyses. In the event of such alterations, however, it must be stressed that the subscription level will by no means be significantly diminished. Investtech cannot be held responsible for changes in the subscription level and content which may arise as a consequence of alterations caused by a third party, herein alterations of a regulatory and content-provider nature. Investtech reserves the right to change the customers subscription level if necessary, provided that the customer is not given diminished subscription content. Should there be an alteration of a subscription which significantly diminishes the subscription content, then the customer will be given at least one months notice prior to the alterations being implemented. Should the customer not agree to accept the alterations, then he/she has the right to cancel the subscription with one month’s written notice.
Subscription market:
Investtech offer analyses for a varied selection of markets. A market is defined as stocks within the same geographical area, the same sector or of similar grouping, such as for example countries, indices, raw materials or currencies. The customer may themselves choose which markets they wish to subscribe to. Investtech will endeavor to offer technical analyses which cover the majority of all listed securities and/or instruments within the individual markets that are made available, with reservations for possible deviations. Investtech reserve the right to at any time be able to decide the content for a given market. The customer is personally responsible for checking to see if the market content meets the customers’ needs. Investtech can also alter or remove markets and the content of the various markets, based on business-related or system-critical grounds. In the event of such alterations negatively affecting the customers contract agreement to a significant degree, then the customer has the right to terminate the agreement with one month’s written notice.
Payment:
The seller requires payment for the product from the moment it becomes available to the customer, which occurs at the time of purchase when ordering on the website.
If the buyer uses a credit card or debit card for payment, the purchase amount is reserved on the card at the time of ordering. The card will be charged on the same day access to the service is provided.
1-month subscriptions ordered on the website after September 13th 2023, will automatically renew at the end of the period, and payment will be automatically deducted from the card used for the order.
Payment for the subscription must occur, at the latest, within 7 days of a new invoice having been sent. Payment information is sent to the customer by email, and the invoice can be downloaded from My Account. In the event of a missing or incomplete payment, Investtech has the right to close the customers access to the services. The customer should to the best of their ability ensure that the payment is made in a proper and orderly fashion, in accordance with the payment requirements, and also ensure that the necessary contact information is correct. Delays or errors which occur as a result of incomplete information on the customers part are the customers responsibility. The subscription period is paid for in advance, and the subscription payment is non-refundable should the agreement be cancelled prior to the end of the subscription period.
Cancellation limit:
The customer has the right to cancel the subscription within the cancellation limit of 14 days in accordance with the laws of purchase.
Delay and Non-Delivery - Buyer's Rights and Deadline for Reporting Claims:
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the customer or circumstances on the customer's side, the customer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, under the circumstances, withhold the purchase price, demand fulfillment, cancel the agreement, and/or claim compensation from the seller.
In the case of claims for breach of contract, the notification for evidential purposes should be in writing (such as via email).
For complaints, please contact Investtech at email info@investtech.com or phone +47 21 555 888.
Information and disclosure requirements:
If significant alterations are made in the terms and conditions, then the customer is to be notified at a minimum of one month before the alterations are implemented. The customer is responsible for ensuring that the contact information is kept up-to-date, such that Investtech is easily able to contact the customer. The customer accepts that all communication can take place through e-mail.
Investtech is responsible for ensuring that customer details remain confidential and are not misused. Customer details will be saved securely, complying with the current laws of data protection. Investtech does not retain any information deemed to be sensitive personal details.
Conflict resolution:
Complaints should be directed to the seller within a reasonable time. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the customer can contact the Consumer Authority for mediation. The Norwegian Consumer Authority can be reached at phone number +47 23 400 600 or www.forbrukertilsynet.no.
You can also use the European Commission's complaint portal if you wish to file a complaint. This is especially relevant if you are a consumer residing in another EU country. You can file your complaint here: http://ec.europa.eu/odr.